Legal
Accessibility Statement
What we do to make the hospital and this website usable by patients with limited mobility, limited vision or hearing, low literacy, and by families who do not speak English — and how to tell us when we have fallen short.
Why this matters in a hospital
The people most likely to need a hospital are also the people most likely to find one difficult to navigate: the elderly, the frail, patients arriving on a stretcher or in a wheelchair, patients who cannot see the signage, families who cannot read the forms, and relatives who speak Telugu or Kannada and are being spoken to in English.
An inaccessible hospital does not just inconvenience these patients. It leads to consent that was never really understood, discharge instructions that were never really followed, and medicines taken wrongly. We treat accessibility as part of clinical safety, not as a courtesy.
Getting into and around the hospital
Step-free entry
Ramped access at the main entrance and at the emergency entrance, with the ambulance approach kept clear at all hours and level access from the drop-off point to reception.
Wheelchairs and stretchers
Wheelchairs and trolleys are available at the entrance and can be requested at the front desk. Support staff assist patients who cannot transfer or walk unaided.
Lifts between floors
Lifts serve the outpatient, inpatient, diagnostic and intensive care floors, sized to take a stretcher and an attendant together.
Accessible washrooms
Washrooms designed for wheelchair use with support rails are provided in the outpatient and inpatient areas.
Priority assistance
Elderly patients, pregnant women, patients with disabilities and those in evident distress are given priority at registration and billing counters. Ask any staff member if you are waiting and should not be.
Seating and signage
Seating in waiting areas including at the diagnostic and pharmacy counters, and directional signage placed at eye level along the main routes.
Being understood, and understanding us
Communication is where accessibility most often fails, so this is where we put the most effort.
- Consultations, diagnoses and treatment plans explained in Telugu, Kannada, Hindi or English — whichever the patient and family follow best
- Consent conversations held in the patient's own language, with time for questions, before any signature is asked for
- Discharge and medicine instructions given in writing, and read aloud and explained for patients or attendants who cannot read
- Staff available to help complete registration and insurance forms for those who need it
- Diagnosis and dose explained to an accompanying family member as well, where the patient wishes, so instructions are not lost on the way home
- Extra time given for elderly patients and those with hearing difficulty, including speaking slowly, facing the patient and repeating without impatience
What we aim for on this website
This site is built with the Web Content Accessibility Guidelines in mind. These are commitments we work to, and we are honest that not every page meets every one of them yet.
- Every interactive element reachable and operable using the keyboard alone, with a visible focus indicator
- Text and background colours chosen to meet contrast requirements in both light and dark appearance
- Meaningful alternative text on images that carry information, and empty alternative text on purely decorative ones
- Readable type sizes and line spacing, with layouts that reflow when you zoom the page or enlarge the text
- Headings, lists and tables marked up properly so screen readers can navigate the structure
- Form fields with visible labels, and error messages that say what is wrong and how to fix it
- Links written so their destination is clear from the text itself, rather than reading 'click here'
If you could not get into a part of the hospital, could not understand what you were told, or could not use a page on this site with your screen reader or keyboard, we want to hear about it. Email info@simsanantapur.in with 'Accessibility' in the subject line, describing the barrier and the page or location, or speak to the patient relations desk at the hospital. We will respond, and where the fix is straightforward we will make it rather than explain it.
Not sure which department you need?
Share your symptoms and the appointment desk will route you to the right consultant. For anything sudden or severe, do not wait for a callback — come to the emergency department.